We are all having to adapt and deal with the impact of the Coronavirus and one of our most important considerations has been around changeovers. As always, our priority is safety, in this case that of our guests and housekeepers. Government guidance does not yet stipulate a mandatory gap between guests departing, housekeepers cleaning and guests arriving and so this has been a key area where we have looked for insight and advice from our medical consultants. Their view is that same-day changeovers are acceptable but that extra time will need to be built in to ensure the risk of infection is minimalised. We will therefore be changing our check out and check in times to 9am and 7pm respectively, allowing a three hour window after guest departure before cleaning starts, and extra time for the necessary additional cleaning measures.
What this means for our guests:
Maintaining a safe environment for all requires guest cooperation. Separate guidance is being written for guests, requesting they take some simple measures, before and during their holiday to help support the safe and continued letting of the property, including:
Before the holiday
– The arrival and departure times have been changed to allow for increased cleaning in their holiday home. If cleaning is still taking place when they arrive, they are asked to allow the cleaners to finish before entering the property.
– Thinking about items such as books and games they might want to bring with them as there may no longer be any in the property.
– We will advise them that we have recommended owners leave disinfectant and hand sanitiser for guests use, but they may like to bring these with them to use during their holiday.
During their holiday
– Following government guidance on social distancing and regular hand washing.
– Contacting us if they become unwell and are advised to have a Covid-19 test, so that we can take appropriate action to protect staff, property owners, suppliers and future guests.
Prior to departure
– Place all personal rubbish e.g. tissues and face wipes into a plastic bag and then into a rubbish bag before putting into the wheelie bin/dustbin.
– Stripping their beds and placing all bed linen and towels into a plastic bag prior to departure
– Loading and starting the dishwasher where available.